Service Manager

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Using Highlighter Styles

The term Grid Highlighter has been deprecated because it does not adequately describe newly added functions.

•About Highlighter Styles

•About Default Highlighter Styles

•Creating a Highlighter Style

•Deleting a Highlighter Style

•Viewing Highlighter Style Usage Statistics

•Example: Using the SelectorFormat Property to Change a Style on Hover

About Highlighter Styles

You can create custom styles for lists, forms, and controls. You can use these styles to highlight changes to individual records as they are listed in the list when certain conditions apply, or to emphasize certain fields within a form. For example, you can have all unlicensed products appear in a list in a bold font with a red background. After creating a style, you apply it to a control on a form or list.

Styles include text font, size, style, alignment, and color, as well as backgrounds and borders. These styles can be applied to the lists, controls, fields, and labels used on forms. See Creating a Form. See the styles under Creating a Highlighter Style.

The styles created in the Highlighter Styles workspace follow standard CSS guidelines. See http://www.w3schools.com/css/ and http://www.tizag.com/cssT/index.php for more information on CSS syntax.

About Default Highlighter Styles

Certain styles are included with Service Manager by default. In older versions (before Release 2014.3), you could not modify these styles. These older styles will be deprecated in a future release. Going forward, you can create your own styles as needed.

Creating a Highlighter Style

1.From the Configuration Console, click Build > User Interface Styles > Highlighter Styles to open the Highlighter Styles workspace. The system displays a list of highlighter styles.

2.Click Add new .... The system displays the New Style page.

3.Under the Dynamic Style Definition pane, the following default fields appear:

Field	Description
Name	A unique name that only contains alphanumeric characters. Spaces and special characters are not permitted.
Description	The purpose of the highlighter style.

4.Drag and drop items from the Style properties pane onto the Dynamic Style Definition pane, then enter standard CSS syntax to define each style.

A highlighter style must have at least one style property. Any style property that you add must have a value. The system lists suggested values in the drop-down lists.

5.To remove an item, drag and drop it from the Dynamic Style Definition pane back to the Style properties pane. You can use standard CSS syntax to define each style.

Property	Description
background-color	The list cell background. Specify a color in any format, such as purple, rgb(255,120,0), or #533b75. You can also select a color from the color picker in the drop-down list.
border-color	The color of the field border.
border-style	The type of border. See http://www.tizag.com/cssT/border.php for examples of each border style. none hidden dotted dashed solid double groove ridge inset outset
border-width	Thickness of the border in pixels.
color	The color of the text.
font-family	The text font family.
font-size	The text font size. Enter the font size or choose from the drop-down list.
font-style	The text font style, either normal or italic.
font-weight	The text font weight, such as bold or normal or a number value.   NOTE: 400 is the same as normal and 700 is the same as bold.
padding	The amount of padding around the field. Enter the values for the top, right, bottom, and left sides separated by spaces.  For example, if you enter 2px 4px 6px 8px, the result is top = 2px; right = 4px; bottom = 6 px; and left = 8px.
text-align	How the text is aligned. Choose from the drop-down list: left right center justify
background-image	The location and name of the image file. An example is images/uploaded/common/icon_Incident.png.
background-size	Display size of the background image as a percent of the original.
background-repeat	Specifies if the image repeats horizontally and vertically. repeat-x: Repeats the image horizontally only. repeat-y: Repeats the image vertically only. no-repeat: Does not repeat the image.
background-position	Specifies the background position. If you do not enter a value, the image is positioned at the top-left corner. left-top left-center left-bottom center-top center-center center-bottom right-top right-center right-bottom
SelectorFormat	Use to override the properties set on the form. Define a specific label style and use the SelectorFormat to override default settings such as padding. For example: padding: default settings: 5px 5px 5px 5px control the top, right, bottom, left margins in that order. A visual representation allows you to see how your changes will affect the style. Such as changing the settings to 10px, 0px, 10px, 20px. SelectorFormat: Allows you to apply the change to the style property. The format is: .{0}, input {0} text area {0} Where {0} references the selected style as a placeholder for the style name. For more information see Example: Using the SelectorFormat Property to Change a Style on Hover. See also Creating a Form.
height	Cell height. You can enter a value as a percentage (such as 100%) or by size (such as 200px).

The system displays the results of your custom highlighter style in the Preview section.

6.Click Save. The system displays the highlighter style on the page. You might need to click the refresh icon to see the style.

After creating the highlighter style, you can apply it to lists, controls, fields, and labels on a form, by choosing the style from a drop-down list. See Creating a Form.

Deleting a Highlighter Style

You can delete any highlighter style except those with a lock icon .

1.From the Configuration Console, click Build > User Interface Styles > Highlighter Styles to open the Highlighter Styles workspace. The system displays the list of highlighter styles.

2.In the list of highlighter styles, find the style to delete and click the delete icon .

3.In the Delete dialog box, click Yes.

If you delete a style that was applied to a form, the name of the style remains selected but the properties of the style disappear and the form returns to its default appearance.

Viewing Highlighter Style Usage Statistics

You can see the business objects to which list highlighter styles have been applied.

1.From the Configuration Console, click Build > User Interface Styles > Highlighter Styles to open the Highlighter Styles workspace.

2.Click Get usage statistics. A list of the highlighter styles and where they are being used appears. If a highlighter style does not have a description, it is not being used.

Example: Using the SelectorFormat Property to Change a Style on Hover

•About Using the SelectorFormat Property

•Creating a Style

•Applying the Style Format to a Form

•Applying the Style Format to a Single Control

About Using the SelectorFormat Property

The SelectorFormat property allows you assign a specific attribute to an existing or a newly created highlighter style. You can apply styles to forms or to specific controls so that for example, a link expands in size or change color when a user hovers over the label.

The following example walks you through creating a style that changes color when the user hovers on the label. As you move through the example, you see the changes you make on the Preview pane. Then it describes how to apply the style to a form or to a single control.

Creating a Style

1.From the Configuration Console, click Build > User Interface Styles > Highlighter Styles to open the Highlighter Styles workspace.

2.Click Add New... and create a new style called PinkHover.

You must assign a name to a new style. It cannot contain spaces, it must begin with an alpha character and can only contain alphanumeric characters. The system notifies you if you make a mistake.

3.From the Style Properties pane, select and drag the following properties to the Dynamic Style Definition pane and make the changes as seen in the following table. The changes you make to these properties are what you see when hovering on a label.

Style Property	Define Value as	Comment
background-color	#FFFF00	Select a color for the background. In this case, select yellow.
color	#FF6BDC	Select a pink color for the text.
font-size	Medium	Select from the choices in the drop-down list.
SelectorFormat	.{0}:hover	Enter the values as shown to change the style on 'hover'.

4.Click Save. The Preview pane example should look similar to the following:

Preview Pane

Applying the Style Format to a Form

1.From the Configuration Console, click Build > Business Objects to open the Business Objects workspace.

2.Open the Service Request business object.

3.Click Forms in the toolbar. The system displays a list of forms for that business object.

4.Click ServiceReq.DefaultForm (ServiceReq.DefaultForm) to open it.

The changes that you make apply to the entire form. For information on how to edit a single control, see Applying the Style Format to a Single Control.

8.Click Save, then click Save on the toolbar to save the changes to the business object form.

9.Return to the Service Desk Console.

10.Open a service request to verify that the changes that you made were applied. You may need to refresh the page.

11.From an existing service request, click the Details tab.

Note that the text on the form is green. Hover over a label and note that the label changes to pink text on a yellow background.

Verifying Changes

Applying the Style Format to a Single Control

1.From the Configuration Console, click Build > Business Objects to open the Business Objects workspace.

2.Open the Service Request business object.

3.Click Forms in the toolbar. The system displays a list of forms for that business object.

4.Select ServiceReq.DefaultForm (ServiceReq.DefaultForm) to open it.

5.Locate a control on the form such as fulfillment target.

6.From the Control Properties tab on the left pane, locate the label style rule and change the expression to $("PinkHover").

7.Save the form.

8.Verify your changes to the form by hovering over the control that you applied the format to. In this case, hover over Fulfillment Comments and note that the format changes. You can also check from the application by following the steps in Applying the Style Format to a Form.